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faq's
Click on any link to open up an faq thats of interest to you. If your question is not answered here, please submit using the Contact us page and we'll get back to you as soon as we can.
- Storage questions - STANDARD package
- Can I have my skis/board sent back or do you store them all year round?
Probably our most asked question!
We have put our package together this way, simply because us storing your skis all year round is the most cost effective way of getting your skis sent abroad. In simple terms, it costs less to store your skis than to send them back to you.
In addition, of course, we carry out a summer service, thus protecting them and prolonging their life.
If you really do want them back, we can however arrange this for you, just give us a call on 01933 679842 to discuss your preference.
- Pricing
- How much does it cost - STANDARD package
- What if I don't go on holiday this season - do I get a discount?
- How much does it cost - ECONOMY package
- General
- How do I pack my equipment up prior to it being collected?
- Who is skicarriage.co.uk designed for?
- Can you collect my equipment from any address?
- Can you look after my boots for me too?
- How can I reach you and what are your hours of operation?
- What happens if my equipment is lost in transit?
- Do you have any size or weight restrictions?
- How can I check to see where my equipment is?
- How soon before I arrive in resort will you be shipping my equipment out?
- STANDARD package questions
- What is included in our ski and snowboard service
- What do skicarriage.co.uk do? - STANDARD package
- What's the benefit of using skicarriage.co.uk rather than transporting your equipment yourself?
- What do I need to do once you have sent me the case/(s) to put my equipment into?
- What happens if I no longer wish to be a member
- How do I renew my annual membership & storage subscription
- What happens if my equipment is not ready for me to collect in the resort?
- Where will I need to collect my equipment from in resort?
- Can I become a member if I don't yet know where or when I am going on holiday?
- How late before my trip do I need to let you know the details of where I am going?
- How will I know if my equipment has arrived in the same condition I sent it to you in?
- Is my equipment insured by you?
- If I buy additional equipment in the future, can I also send this to you?
- If I buy new equipment and want to replace the equipment I currently have stored with you what do I need to do?
- Can you arrange additional repairs for me to my kit which would not fall into a standard service?
- ECONOMY package questions
- Do you have to send me a Sportube or can I use my own packaging?
- If I own my own Sportube can I use that instead of you sending me one?
- What do skicarriage.co.uk do under the ECONOMY package?
- What's the benefit of using skicarriage.co.uk rather than transporting your equipment yourself?
- What do I need to do once I have received the Sportube/s to put my equipment into?
- Who arranges safe receipt of my equipment at my accommodation in resort
- What happens if my equipment is not there when I get to resort?
- How soon before my holiday do I need to make a booking with you?
- What if my equipment is damaged in transit?